Shipping policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders may take additional time to process during holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other factors.

Delivery estimates are provided as a general guideline and are not guaranteed delivery dates.

3. Shipping Costs

Available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.

4. Tracking Information

When tracking information is available, it may be provided to you by email or through your order information.

Tracking information may take some time to become active after your order has been shipped.

5. Customs and Import Duties

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

6. Delivery Delays

Rosemary is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, or incorrect delivery information.

7. Incorrect Shipping Information

Please make sure that your shipping information is accurate before completing your purchase.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply to resend the order.

8. Contact Us

If you have questions about shipping or your order, please contact our customer support team.

Email: support@rosemaryhair.com