Refund policy
We want you to feel confident when shopping with Rosemary. If you have any questions or concerns about your order, our customer support team is here to help.
1. Returns
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the product meets the conditions below.
2. Return Conditions
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, opened or used hair-care products may not be eligible for return unless the item arrived damaged, defective, or incorrect.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the product and packaging.
We will review your request and provide the appropriate solution, which may include a replacement or refund.
4. Refunds
Once your return is received and inspected, we will notify you about the status of your refund request.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow your payment provider additional processing time before the refunded amount appears in your account.
5. Return Shipping
Unless the item was damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
6. Non-Returnable Items
Due to hygiene considerations, opened or used personal-care products may not be eligible for return.
7. How to Request a Return
To request a return or refund, please contact our customer support team and include:
- Your order number
- Your full name
- Reason for the return
- Photos, if the product arrived damaged or incorrect
8. Contact Us
If you have any questions about our return or refund policy, please contact our customer support team.
Email: support@rosemaryhair.com